We may ship the entire order in one or multiple boxes and on the same or separate days. Your order may come from the one or more of our vaulting locations. This determination is made by our operations department base on your order size, value, and weight, and variety. Our supply chain is designed to deliver your product safely and quickly to your hands at the lowest possible cost. We promise to keep you updated with shipping information throughout the process.

All shipments from Callahan Assets are covered under our shipping insurance policy. In the unlikely event there is a problem with your shipment during transit, we will work with you to ensure you receive the products you ordered. However, we will not accept responsibility for any lost, stolen, or damaged packages if you or your customer have 1) left instructions with any carriers or delivery service to leave parcels unattended, 2) requested to waive the required signature, and/or 3) advised any delivery personnel to leave your package with someone else other than who is listed on the shipping address, such as a building manager, neighbor, or drop-off location.

If you believe your package has been lost or stolen, it is extremely important that you contact Callahan Assets immediately.

In the unlikely event that a package has not been delivered, we will not be able to refund or reship the purchased product until the appropriate carrier has notified us in writing that said the package has been declared lost and/or stolen. At that point in time, we will, in our sole discretion, either replace the original product or refund the full purchase price.