All shipments, regardless of size, are covered by our insurance policy. In the rare event your shipment is lost or damaged, we will refund your money or re-ship your items at our discretion.

If your item is lost in the mail or arrives in damaged condition, you must contact us immediately. For damaged packages, we must be notified within two business days after delivery and all contents and packaging materials (including the outer box and inner packing material) must be held for inspection.

Please note that we cannot be responsible for your package if you leave instructions for the delivery personnel to leave the package unattended or with a doorman, neighbor, or signed for by an employee at a rented mailbox such as the UPS store.
Such requests void our insurance. If using our drop shipping service, please communicate this to your client.

It is our responsibility to file a claim with our insurance company if we deem the package has been lost or damaged during transit.